Help Center

Frequently Asked Questions

Returns & Exchanges

I want to return an item I purchased! What do I do?

What is your return policy?

I would like to return a gift that was given to me! How do I do that?

I need a different size! Can I exchange my order rather than returning it?

I am returning an item purchased with a Gift Certificate or Gift Card, how does that work?

Online Orders

Why isn't my promo code working?

Where is my order?

When will my order arrive?

Do you offer international shipping?

Do you offer curbside pickup?

Can I include a gift message and/or card with my order?

Why isn't my size available?

I received a flawed or damaged item, what should I do?

When will I receive my refund?


Where are your products made?

What are your Textured and Jacquard Knit Fabrics?

What does Switchstacks mean?

Do you accept Custom Orders?

Do you offer wholesale?



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