Haystacks Help Center
Why isn't my promo code working?
Only promo codes from the official Haystacks email newsletter and those posted on this website are valid. Promo codes from sites such as "retailmenot" and "couponcabin.com" are NOT valid and we have no control over what is posted on these websites.
Where is my order?
All customers will automatically receive an email confirmation from our postage software when your package has been shipped. This email contains tracking information as well as an estimated date of arrival. However, if you cannot find this email or have any questions please contact firstname.lastname@example.org and we will provide you with tracking information.
When will my order arrive?
All orders placed before 2:00pm M-F will ship out the same day (provided no backordered items) via USPS, otherwise your order will ship the next business day. If you live in Michigan, your order may be delivered the next day, however for most other domestic addresses expect 1-4 days for delivery via USPS.
Most orders are shipped via USPS (Post Office), however you may choose an expedited shipping option at checkout for faster delivery.
We will ship anywhere in the world for a $40 flat-rate international shipping fee. Please make sure this option is selected during your checkout to ensure your order is processed and shipped correctly.
If you would prefer to pick up your order at one of our retail locations, please make a note in the "additional information" section when placing your order or call us 231-271-0608 after placing your order. However, the request must be made before the order has been shipped, otherwise it will go to the address listed. You will receive an estimate of when the pickup will be available when the request has been made.
If your order is a gift, we will include a personal gift message, card and gift receipt with your package for no additional charge. Please make a note in the "additional instructions" section when checking out or contact us via email or telephone as soon possible after placing your order. We do ship our packages quickly, so please let us know as soon as possible.
We try to have a complete size run on all of our full-priced items, however sometimes they go on back order until we can restock. If a full priced item is currently unavailable on the website, most likely it will be back in stock within a week. Feel free to contact us if you are trying to find a particular size and we can check our inventory.
Where are your products made?
All Haystacks Brand items are handmade in Suttons Bay, Michigan at our Design Studio.
What are your Textured and Jacquard Knit Fabrics?
Our Textured, or Jacquard Fabric is knit at a mill to our standards. The distinctive raised pattern of the solids and the striking two color knits are a perennial best seller. A garment made from this fabric is comfortable, packable, colorfast, machine washable, and holds its shape very well. Each season the designers at Haystacks work with the mill to create exclusive jacquard patterns and color combinations.
Do you accept Custom Orders?
Due to our growth and demand for our brand, we are unable to accomodate any custom orders at this time. We thank you for your business in the past and hope you will find our in stock merchandise appealing to you!
Can you hem my Haystacks item?
Yes. We can shorten any Haystacks Brand garment. This includes shortening of tops, pants, skirts, and dresses. We can shorten sleeves too. Please measure the amount you need taken off or pin it to the desired length and send it to our Design Studio (address is located in the Contact Us section). Hemming is free of charge and can take up to 2-3 weeks. Please note that there is a $10 charge per item if the item is on sale.
Do you offer wholesale?
At this time, we are focused on our own retail locations and do not offer any wholesale accounts. We are always on the look out for new areas to open a store location, so recommendations are always welcome!
If you are not 100% satisfied with your item, we would appreciate a return within 30 days of the purchase date. A refund will be issued to you in the original form of payment. Store credit will be issued for any and all sale items. All tags must be on the items with a receipt present. Custom production or hemmed items are nonrefundable. Items returned after 30 days may be returned for store credit only and may only be valid for partial credit depending on the age of the item.
Sale Item Return Policy
All items that are marked down (excluding items discounted for a promotion or temporary discount) may only be returned for store credit which will be in the form of an online gift card to be used at www.haystacks.net. You will receive instructions on how to redeem and use the online store credit via email when your return has been processed and accepted. Please contact us if you wish to receive credit for one of our retail locations or if you have any questions regarding this policy.
Holiday Return Policy
All items purchased between Nov. 24th and Dec. 25th are eligible for a return up to January 15th. A store credit will be given in the form of a gift card for all gift purchases made during this time period. Returns of full priced merchandise with a receipt within 30 days of the receipt can be returned for full credit. Items that were purchased on sale can be returned for store credit. Promotional free gift items are nonreturnable/exchangeable. Haystacks has the right to deny credit if the item does not meet our return standards.
Where do I send my return/exchange?
Please send all exchanges/returns to the following address:
109 W Fourth St, STE D
Suttons Bay MI 49682
May I return an online purchase to a retail store?
Yes. If you have placed an online order and would prefer to return it to one of our retail stores, you may do so. You will be refunded through your original method of payment. Due to the nature of our credit card processor, please allow up to a week to receive your refund.
Return a flawed or damaged item
We inspect every item we send out for flaws or damage, but sometimes they slip past. If you receive a damaged or flawed item please contact us immediately and we will re-ship your item and provide a return label for the damaged item.
When will I receive my refund?
Please allow up to 5 days from when your exchange/return arrives at our Design Studio. We try to process returns and exchanges the same day that we receive them, however sometimes they will get backlogged and there will be a short delay.
Price Adjustment Policy
Price adjustments with an original receipt are welcomed within 7 days of the date of purchase. We will not grant price adjustments for special sale days such as Black Friday, Sidewalk Sales, Holiday Promos and other one-day sales.
Can I get a sample of fabric before ordering?
Due to different screen resolutions, the color/print of an item may look slightly different online vs in person. We do our best to portray the item as it really is. If you would feel more comfortable, you may ask for a fabric swatch before ordering. This is for Haystacks brand items only.
To be added.
How do I apply a promo code to my order?
Promo codes may be entered in your shopping cart prior to beginning the checkout process. The discount or promo will be applied and visible before you checkout and pay for your invoice. If your code does not work, please verify that it is correctly spelled (capital letters do matter) and that it is valid and not expired.