Help! Please call us if you have questions on fabrics, prints, shipping, you name it. We are more than happy to help or answer questions. See below for our FAQ's.
231-271-0608 ask for Kelly F or kellyf@haystacks.net
Q) How can I get my shipment faster?
A) We have added an expedited shipping option for faster delivery. If you live in Michigan and order Monday- Thursday by 3pm, your order will ship out the same day (in stock items) and is guaranteed to have a next day delivery as long as it doesn't fall on a holiday. Please choose one of the faster shipping methods if you are a non - Michigan resident and wish to receive your package ASAP. Any orders placed after 3pm on Friday will ship the following Monday (includes orders placed on Saturday and Sunday). If you place an order after 3pm Friday or on a Saturday and need a Saturday pick up or delivery, please call 231-271-0608 for assistance. Orders placed on Saturday before noon may be shipped via USPS, if we are notified in a timely manner. Orders placed after 12:00pm on Saturday and any time on Sunday will NOT ship out until the following Monday, even if an expedited option is chosen. There is no pick up or delivery on Sundays or holidays. We send our shipments via UPS, but will occasionally send them USPS if we feel it will get to you faster. For questions, please email kellyf@haystacks.net
Q: I am local, can I pick up my online order at one of your retail locations?
A: Yes! If you are local and would prefer to pick up your phone or online order at one of our retail locations, please just email kellyf@haystacks.net after placing your order or call our Design Studio at 231-271-0608. We can transfer your items to Suttons Bay, Leland or Traverse City in a timely manner. We appreciate the savings in shipping when you choose this route, so thank you in advance!
Q: What are the measurements of the different inseams on the epants:
A: Clam: 17 inches Crop: 25 inches Flood: 27 inches Full: 29 inches Tall/Long: 32 inches. If you desire another inseam, after placing your order, please email kellyf@haystacks.net or call 231-271-0608 to specify your inseam. It will be custom cut for you, which usually takes up to two weeks. Rush service is available.
Q: What is the difference between minx and surreal?
A: Most of our tops that we make come in two different body styles; the minx is the boxier style and the surreal is more fitted. The difference is that the minx has a straight cut while the surreal will be more curved to follow your natural waistline. If you enjoy the more fitted look, go with the surreal and if not, try the minx.
Q: What is the difference between the Tactel and Polidri material?
A) Our pants and bias skirts come in either a Tactel/Lycra blend of a Polidri/Lycra blend. The Tactel is a little thicker and stiffer whereas the Polidri is a silkier more fluid material. Generally, people do not have a preference. We have two different material blends because the dye tends to look better on one or the other.
Q: If I see a print that I like but it isn't offered in the style I want, can I order it?
A: We will not be offering special orders from April - September. Most of the fabric we have ordered this year has all been sewn into the products we thought were best for that particular print. Therefore, we do not have a lot of left over material that can be used for special orders. We appologize for any inconvenience.
Q: Where are your products made?
A) We make all of our Haystacks Brand items right here in Northern Michigan! We have two local women who do most of the sewing. Our Design Studio is located in Suttons Bay, MI.
Q: How often do you change prints/colors?
A) We generally change prints about 3 times a year; in the Spring, mid-Summer and then Fall/Winter. We sometimes end up reordering prints that were good sellers, but always add new ones as well!
Q: What is your Brazilian Texture Fabric?
A) Our Brazilian Textured Fabric is a fabric that is specially milled for us and shipped to us from Brazil. It is our best selling fabric which we make into tops, skirts and this year pants! It is comfortable and holds its shape very well. It comes in solid colors with different textured prints or in our two-tone fabric which we use for bias skirts and pants only. Both are somewhat thicker than our Tactel and Polidri items and tend to look a little dressier.
Q: What is your return policy?
A) We like to receive any returns/exchanges within 30 days of the purchase date. If you paid with a credit card, the amount will be issued back onto the card. If you paid with cash/check, a check will be issued to you within 2 weeks. For sale items, a gift card will be issued to you. Shipping charges are nonrefundable. All tags must be on the items and a receipt must be present. Haystacks has the right to deny credit for merchandise that doesn't meet these expectations. For further assistance, please call 231-271-0608.
Q: What are your store hours?
A) Our Winter hours are as follows:
Haystacks of Traverse City Sun-Thur 10am-6pm / Fri & Sat 10am-8pm 231.421.3194
Haystacks of Suttons Bay * CLOSED FOR REMODELING * Reopening in Spring! 231.271.0280
Haystacks of Leland * CLOSED FOR THE SEASON * Reopening in Spring! 231-256-9730
Haystacks of Fishtown CLOSED until next year! Thanks!
* Please call to verify hours
Q) What is your Price Adjustment Policy?
A) If you make a purchase at Haystacks and if the item(s) go one sale within 7 days of the date of your purchase, you may be credited the difference in the price. You must have the receipt in order to receive the difference. The purchase must have been within 7 days of the start of the sale. We do not offer price adjustments on Store Wide Sales Events including but not limited to: Black Friday, Cyber Monday, President's Day Weekend, Ladies' Night, Mens' Night...etc.
Q) How can I change or cancel my online order?
A) We are fairly quick at shipping out online orders. If you need to make a change or cancel your order, please email kellyf@haystacks.net or call 231-271-0608 M-F 10am-5pm and ask for Kelly. She will do her best to make the appropriate changes if the item(s) haven't shipped.
Q) How do I apply a gift card to my online purchase?
A) We are still working on a gift card payment method. If you have a gift card you would like to use toward your online order, please call 231-271-0608 for assistance. We appologize for any inconvenience.
Q) Where do I send my returns/exchanges?
A) You may send your returns/exchanges to:
Haystacks Design Studio
ATTN: RETURNS
109 W Fourth Street
Suite D
Suttons Bay, MI 49682
Q) If I have further questions, who should I contact?
A) If you need additional help, please email kellyf@haystacks.net or call 231-271-0608 Monday-Friday 10am - 5pm.
